Last updated: 10 February 2026
"Staff feel supported by approachable managers and safety is well-managed, but staffing relies on bank staff and recruitment checks miss past conduct details."
Risks to people's safety and wellbeing had been assessed and action taken... All incidents were analysed to see if any improvements were needed... Medicines were managed and administered safely... Staff had a good understanding of safeguarding.
Staff told us that they felt well supported in their role... Staff told us they were engaged, felt involved and enjoyed working at the home... There was a scheme in place where staff could nominate each other to thank colleagues.
There were enough staff on duty to meet people's needs. The home used bank (temporary) staff when needed. Whilst most recruitment checks were complete... we found two of the five staff files we examined did not contain sufficient information about their conduct in previous care roles.
Staff received appropriate training for their roles... training in mandatory topics. Staff were able to describe what they learned from their training... 'The training is very thorough'... received regular supervision and annual appraisals.
Staff said they were happy working at Elizabeth Lodge and felt well supported by the management team. One care assistant said the registered manager was, 'One of the most approachable managers I've ever had.'
The home had a 'lifestyle' team whose job was to support people to have meaningful days... records and photographs of activities... art, pampering, exercise and magic table... Twenty-five staff were trained in Namaste care.
Staffing is adequate but nothing special, with bank staff covering absences and gaps in checking past job conduct for new hires.
There were enough staff on duty to meet people's needs. The home used bank (temporary) staff when needed... two of the five staff files we examined did not contain sufficient information about their conduct in previous care roles.
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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