Working at Elizabeth House
Sandy Hill, Stoke On Trent, ST9 0ET
Operated by Elizabeth House Rest Home Limited
35 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Staff feel supported in a positive team culture with good training, but medicines errors, unsafe hot water and poor oversight put it at risk."
Safety & Risk
3/10
✕
Improvements were needed to the management of medicines... hot water temperatures were at an unsafe level in multiple people’s bedrooms... One person missed an urgent medical appointment as this had not been effectively handed over.
Staff Culture
6/10
✓
The culture of the service had improved; staff and the management team were more person focused... I feel supported in my role. Management are not pushy they are friendly and want you to do your best. I think staff work well as a team.
Staffing Levels
5/10
!
There were enough staff to support people... the number of agency staff being used had reduced in general. Although agency staff were still being used to cover short notice absences or changes to rotas.
Training & Dev
5/10
!
I have been completing my online refresher training... I had an induction including 3 days of shadowing my colleagues. I was given a mixture of face to face and online training to complete.
Management
4/10
!
The provider continued to be in breach regarding good governance. Whilst there had been many improvements... there continued to be concerns with the provider’s oversight and the provider’s responsiveness when concerns were identified.
Programmes
5/10
!
There continued to be a weekly exercise group, and the registered manager was holding more events and themed days in the service... Social events, such as a Hawaiian-themed party and people’s birthday celebrations.
Points to consider
Ongoing medication errors like wrong doses and times plus unsafe hot water in bedrooms put people at risk.
Another person was given a ‘when required’ medicine which was not in line with their ‘when required’ protocol... hot water temperatures was at an unsafe level in multiple people’s bedrooms.
Owners not properly checking the manager's work, still in breach on running the home well.
The provider did not always discharge their duty to effectively and regularly monitor and evidence the monitoring of their service... provider had not completed their documented due diligence.
Enough staff most days but still uses agency workers for last-minute cover.
agency staff were still being used to cover short notice absences or changes to rotas.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews