Working at Elizabeth House

Bosses checks on quality are weak and missed issues like gaps in care records and poor accident follow-up.

the provider’s audits were not sufficiently detailed to ensure a robust system of oversight were taking place. Audits had failed to identify the concerns we found at this inspection.

Training records are messy so its unclear if everyone finished required courses, and regular check-in meetings with bosses arent happening as promised.

it was not always clear from training records if all required training had been completed and there was no training policy. Regular supervisions were not always completed.

Accidents like falls arent looked into properly, with no follow-up analysis or changes to prevent repeats.

one person experienced an unwitnessed fall that required monitoring for injury, yet there was no record of lessons learned or a post-fall analysis being completed.