Working at Elizabeth Court
Grenadier Place, Caterham, CR3 5YJ
Operated by Anchor Hanover Group
59 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Staff receive good training and enjoy strong teamwork, but no registered manager and inconsistent activities hold it back."
Safety & Risk
6/10
✓
People were safe with staff. Staff identified potential risks... Staff had received training in how to recognise abuse... although recording of medicines was not always robust.
Staff Culture
6/10
✓
Staff felt there was good teamwork, telling us, 'I like it (working here)... we all try to have a nice rapport' and, 'They are a really nice and caring bunch of staff here and we work as a team.'
Staffing Levels
5/10
!
People were supported by a sufficient number of staff... Staff, including agency staff, receiving induction when first starting work at the service.
Training & Dev
6/10
✓
Staff said, 'The training was very good. We're always getting new training.'... 'I had dementia training. It was useful to learn the seven major types of dementia'
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post for five weeks and had applied to register with CQC.
Programmes
3/10
✕
We identified some inconsistencies in relation to the level of engagement and activities on offer to people... some units within the service were very quiet with little going on for people.
Points to consider
No permanent manager in post yet.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for five weeks and had applied to register with CQC.
Activities are basic and inconsistent across units, so some days feel routine.
We observed some units within the service were very quiet with little going on for people whilst others were busy. One person had told us, 'That's the only thing, there's nothing really happens.'
Some agency staff are used to cover shifts.
Staff, including agency staff, receiving induction when first starting work at the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews