Working at Eliza Palmer Hub
Whiteley Village, Walton-on-thames, KT12 4ES
Operated by Althea Healthcare Properties Limited
30 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel well-supported by management with good morale and safe medicines management, but agency staff cover some shifts and training is only standard mandatory."
Safety & Risk
7/10
✓
Medicines were managed safely... Medicines management was audited regularly and the audits we checked confirmed staff managed medicines safely.
Staff Culture
7/10
✓
Staff morale was good and staff told us they received good support from the management team.
Staffing Levels
6/10
✓
Agency staff were used where necessary to ensure safe staffing levels were maintained.
Training & Dev
6/10
✓
New staff had an induction when they started work, which included shadowing and completing all elements of mandatory training.
Management
7/10
✓
Staff were well-supported by the management team and felt valued for the work they did.
Programmes
6/10
✓
The home's activities programme included arts and crafts, seated exercise, film showings, potting plants, bingo, singing, quizzes and word games.
Points to consider
Some agency staff cover shifts, even if they know residents well.
Agency staff were used where necessary to ensure safe staffing levels were maintained.
Only standard mandatory training and refreshers, no specialist courses or funded qualifications.
Staff attended regular refresher sessions and training related to people's individual needs.
Varied activities with a coordinator but no specialist programmes like pet therapy or named therapeutic approaches.
The home's activities programme included arts and crafts, seated exercise, film showings, potting plants, bingo, singing, quizzes and word games.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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