Last updated: 9 February 2026
"Transparent leadership and strong safety practices, but staff retention and basic training need attention."
People were protected from the risk of harm because there were processes in place to minimise the risk of abuse and incidents. Staff had received training in relation to these aspects of care and support and demonstrated understanding of their responsibilities in relation to reporting any concerns they had. Accidents and incidents were recorded and analysed for themes and patterns
Staff told us about the meetings they had with the registered manager as a team. They said that these meetings helped them to keep up to date with what was happening in the home and any plans in place for improvements. They told us they could share their views about the home and felt involved in what was happening.
There were enough staff deployed on each shift to meet people's needs. People and their relatives told us they did not have to wait long when they required support.
Staff also described a wide ranging training programme which they said helped them to understand people's needs, such as dementia awareness. The registered manager had a training plan in place which showed what training staff had completed and were due to complete.
The registered manager promoted a transparent and open culture within the home. People who lived there, visitors and staff told us the registered manager was available whenever they needed them and felt that the home was well managed. They said she supported them with any issues they may have and regularly worked 'on the floor'
People were supported to follow their interests and take part in activities that were socially and culturally relevant. ... During the inspection the activities co-ordinator was not available and staff took the time to engage people in a quiz and discuss relevant daily news.
Staff numbers meet needs with quick responses to call bells, but nothing said about good retention or low agency use to make workloads easy.
There were enough staff deployed on each shift to meet people's needs. People and their relatives told us they did not have to wait long when they required support.
Training covers basics like induction and dementia awareness with a plan in place, but no specialist courses or funded qualifications for career growth.
Staff also described a wide ranging training programme which they said helped them to understand people's needs, such as dementia awareness. The registered manager had a training plan in place
There is an activities coordinator with quizzes, outings and community events, but no special named programmes to make the job more varied.
People were supported to follow their interests and take part in activities that were socially and culturally relevant. ... staff took the time to engage people in a quiz and discuss relevant daily news.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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