Working at Elgin Rest Home

The manager's quality checks miss some problems or do not fix them quickly, so leadership oversight has gaps.

Quality assurance processes were not always effective. Whilst medicines were generally managed safely, audit checks of medicines stock records were not always actioned in a timely way. Some maintenance issues had not been picked up by the provider's audits.

Medication stock checks are not always followed up right away, and staff needed reminding how to report safeguarding concerns outside the home.

the reconciliation concerns for one day had not been actioned in a timely manner... we informed the registered manager that staff needed reminding about who they could report to externally if this was needed.

High staff turnover makes the team less settled, and care staff have to help with cleaning and cooking too.

There has been a high turnover of staff... Staff interacted well with people and responded to people in a timely way, however, they also had responsibilities for cleaning and the senior staff member cooked meals for people. The registered manager was in the process of recruiting a cleaner.