Working at Eleighwater House
Combe St. Nicholas, Chard, TA20 3AG
Operated by EWH Investments Ltd
8 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Staff feel happy, supported and valued with a positive culture, but gaps in training and recruitment paperwork need improvement."
Safety & Risk
6/10
✓
People felt safe, staff knew how to recognise and report abuse; some risk assessments required additional information on mitigating actions (no impact on care).
Staff Culture
7/10
✓
Staff told us they were happy in their roles and felt well supported; relatives said “Small home, precious, they have time for each of them and always someone around.”
Staffing Levels
5/10
!
There were sufficient and consistent staff to meet people’s needs, currently no agency staff used, however staff records lacked some relevant documentation in line with safe recruitment regulations (rectified).
Training & Dev
4/10
!
Staff had not always received all the training required; oversight needed further development for clear overview of mandatory and additional training.
Management
6/10
✓
Staff told us they were happy in their roles and felt well supported. Relatives told us they had total confidence in the staff and management.
Programmes
6/10
✓
The home had a varied activity programme including musicians, people visiting with animals, exercise classes, wedding reenactment and building a train track.
Points to consider
Hiring paperwork on staff files was missing some key checks.
staff records lacked some relevant documentation in line with safe recruitment regulations. The registered manager confirmed during the assessment this had been rectified.
Staff training had gaps for some tasks and no full tracking system.
Staff had not always received all the training required. The registered manager had an oversight of staff training; however further development was required to ensure there was a system in place which provided a clear overview of staff's mandatory training
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews