Last updated: 10 February 2026
"Staff feel supported with regular supervisions and meetings, but safety risks like unclean equipment and poor activities programme hold it back."
Fire risks not rectified, unsafe food storage and unclean equipment found, breach of Reg 12; unable to view risk or incident records.
Staff felt supported by provider with regular supervisions and meetings to discuss roles.
People, relatives and staff told us there was enough staff to support assessed needs, but recruitment records not viewed.
Staff reported receiving adequate training and induction for roles, but documentation not viewed so not fully assured.
Provider visible with open door policy and staff felt supported, but breach of Reg 17 due to inadequate governance, monitoring and record access.
People said activities took place with staff engagement observed, but unable to assure variety or regular programme.
Risk and accident records not available, so unclear how safety issues or incidents are handled day to day.
We were not able to view any records in relation to risks to people... documentation relating to accident/incidents, injuries and investigations.
No proper activities programme described, so the role is mostly routine personal care.
We were unable to be assured a variety of activities took place on a regular basis and what involvement people had in choosing activities.
Owner is the only one who can access care records and audits, no backup if they are away.
The provider was the only person who was able to access the full electronic care records, audits... There was no back up plan in the absence of the provider not being available.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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