Working at Eleanor Palmer Trust Home

Staff said they were well supported by the registered manager... All staff we spoke with told us they felt the service had improved... 'The team is friendly, and the manager listens to our ideas.'

Staffing levels were consistently maintained to meet people's needs... A staff member said, “We have enough staff. You could always have more help and more hands but we work together very well to make sure we support all the residents.”

Staff completed mandatory training and an induction... Regular training and updates kept staff knowledge current... records showed they received supervision and appraisals for their continuous development.

The management team consisted of excellent leaders who... were supportive of staff and people and shared a strong ethos with a positive vision and culture... However, some staff said that the management team was not always visible around the home.

The home employed activity staff to arrange various activities... Planned activities included a sing along, bingo games, quizzes and crafts... exercise sessions... hairdresser... growing runner beans.