Working at Eldonian House Care Centre
Eldonian Way, Liverpool, L3 6JL
Operated by Delpin Limited
33 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Strong leadership, good training and a supportive culture for staff, but stretched staffing and routine activities hold it back."
Safety & Risk
7/10
✓
2022 targeted IPC inspection: Assured provider was using PPE effectively, accessing testing for staff and residents, managing infection outbreaks effectively and ensuring staff vaccinations including boosters.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff said they felt supported by the registered manager and provider; atmosphere described as happy, relaxed and upbeat.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: There were enough staff on duty to meet needs but a person said 'they're always on the go' and visitors said 'sometimes they could do with another one or two'; registered manager was employing more staff.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: All care staff had NVQ or Diploma level 2 or above, mandatory training completed including dementia awareness and medication, supervision every four months and annual appraisals.
Management
7/10
✓
Per 2018 comprehensive inspection: There was a registered manager in post and feedback regarding the leadership and management of the service was positive.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Activities coordinator provided regular games, crafts, music, picnics, cinema trips on dementia-friendly days and visits to local community centres.
Points to consider
Staffing covers the shifts but feels stretched with staff always busy and manager hiring more people.
A person who lived in the home said, 'Yes, but they're always on the go.' Visitors' comments... 'Sometimes they could do with another one or two and then they could do more with them'. The registered manager was in the process of employing more staff. (Per 2018)
Activities include a coordinator with games, trips and music but no specialist programmes or creative innovations to make the job more varied.
There was an activities coordinator in post. During the two days... playing cards and board games, colouring, singing... picnic at the local canal. Other regular activities included, trips out, going to the cinema... local community centres. (Per 2018)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews