Working at Eldon House Care Services
69 Ricardo Street, Stoke On Trent, ST3 4EX
Operated by Eldon House Care Homes Limited
34 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Strong safety practices and supportive management culture, but staffing stretched during busy times and only basic training."
Safety & Risk
8/10
✓
Where incidents happened, these were reviewed, and learning applied to prevent recurrence.
Staff Culture
7/10
✓
Staff told us they could raise any issues with the registered manager, and these would be dealt with.
Staffing Levels
6/10
✓
People had mixed views about staffing levels. Some felt there were enough staff and commented others felt they sometimes had to wait for staff to come to them at busy periods during the day.
Training & Dev
6/10
✓
Training records showed training was regularly refreshed in all areas which included safeguarding, manual handling, and MCA.
Management
7/10
✓
The registered manager had systems to enable staff to share their ideas for the service and staff felt supported in their roles.
Programmes
6/10
✓
People told us they were engaged in things they enjoyed. One person told us, 'The staff have given me a plot outside of my own because they know I like gardening.' Another person told us, 'I have had my hair done and my nails.' Another commented, 'There are various activities you can join in if you want to, like Keep Fit and a man comes in to play the organ.'
Points to consider
Staffing is adequate but people sometimes wait during busy times, so workloads can feel stretched.
People had mixed views about staffing levels. Some felt there were enough staff and commented others felt they sometimes had to wait for staff to come to them at busy periods during the day.
Only standard training like safeguarding and moving people, no specialist courses or funded qualifications.
Training records showed training was regularly refreshed in all areas which included safeguarding, manual handling, and MCA.
Some activities like keep fit, gardening and hairdressing, but no dedicated coordinator or special programmes to make the role more varied.
There are various activities you can join in if you want to, like Keep Fit and a man comes in to play the organ. It's up to me and I can wander around all day, I have got freedom. I do puzzles and read books.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews