Working at Elderwood Residential Home
Westmoreland Street, Darlington, DL3 0FB
Operated by Anchor Hanover Group
40 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Strong leadership and supportive staff culture stand out, but unclear staff retention and routine activities hold it back."
Safety & Risk
7/10
✓
Risks to people's safety and welfare were identified and managed. People's care plans included risk assessments about individual care needs.
Staff Culture
7/10
✓
Staff told us they were well supported and had plenty of opportunities to provide feedback about the service.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs and keep them safe. Staff were visible supporting people around the home and call bells were answered quickly.
Training & Dev
6/10
✓
Staff were trained and had the appropriate skills to care for people. They completed regular training to keep their knowledge up to date. Staff felt supported in their roles. They received regular supervisions and an annual appraisal.
Management
7/10
✓
The registered manager led by example and actively promoted responsive care which improved people's quality of life.
Programmes
6/10
✓
The provider employed a wellbeing co-ordinator to ensure staff supported people to take part in a range of activities within the home. People and relatives were happy with the activities and social stimulation provided.
Points to consider
Staff numbers are enough to get by but no word on low staff turnover or hardly any agency workers.
There were enough staff to meet people's needs and keep them safe.
Staff get regular training and supervisions but nothing about specialist courses or paid qualifications.
Staff were trained and had the appropriate skills to care for people. They completed regular training to keep their knowledge up to date.
There's a wellbeing coordinator running activities but no special or innovative programmes mentioned.
the provider employed a wellbeing co-ordinator to ensure staff supported people to take part in a range of activities within the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews