Working at Elderflower House Nursing and Residential Care Home
43 Belper Road, Derby, DE1 3EP
Operated by Sunbreeze Healthcare Limited
37 bedsNursing homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.3/10
Key Finding
"A supportive team culture and good training stand out, but no permanent manager and gaps in staff recruitment hold it back."
Safety & Risk
4/10
!
Risks were not always assessed managed and monitored. One person had a serious health condition for which there was a detailed care plan but no information on mitigating future risk.
Staff Culture
6/10
✓
One care staff member said, 'It's a good team and we are supported, we really are about those living here and new staff shadow us...'
Staffing Levels
4/10
!
We could not be assured that staff were recruited safely. There were gaps in information in staff files... Staff told us that if they were below staffing number they occasionally used agency staff.
Training & Dev
5/10
!
Staff received induction and ongoing training. Staff we spoke with were very positive about the standard of training provided. However, the induction was not reflected in the staff files.
Management
2/10
✕
Whilst there was a registered manager, they were no longer employed at the service. At the time of our inspection a new manager had been employed who had applied to register with the Care Quality Commission.
Programmes
4/10
!
One person told us, 'There are things to do and activities to get involved in if you want to, I don't always but it's nice that it's offered.'
Points to consider
No permanent manager in place, with a new one just applying to register and support from another home's manager.
Whilst there was a registered manager, they were no longer employed at the service. At the time of our inspection a new manager had been employed who had applied to register with the Care Quality Commission.
Recruitment records for staff have gaps, and they occasionally use agency workers when short.
We could not be assured that staff were recruited safely. There were gaps in information in staff files... Staff told us that if they were below staffing number they occasionally used agency staff.
Some risks to residents like weight loss or health conditions are not fully assessed or followed up.
Risks were not always assessed managed and monitored... We saw that one person had significant weight loss over several months... no evidence to support this.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews