Working at Elburton Heights
33 Springfield Road, Plymouth, PL9 8EJ
Operated by Harbour Healthcare Ltd
73 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Well-led with high staff morale and regular training, but staffing gets mixed reviews and activities are basic."
Safety & Risk
7/10
✓
Staff regularly assessed the risks associated with people's care... strong emphasis within the service on learning from incidents
Staff Culture
7/10
✓
We found an open and transparent culture, where constructive criticism was encouraged... Staff skills, commitment and morale was high
Staffing Levels
6/10
✓
We observed, and staffing rotas confirmed, there were sufficient staff to meet people's needs and staff were not rushed in their duties
Training & Dev
7/10
✓
Staff told us and records confirmed that staff had access to further training and development opportunities... regular supervisions and yearly appraisals
Management
7/10
✓
The service was well-led by a new registered manager who was focusing on improving people's care and developing staff skills... People, their relatives and staff expressed confidence in the leadership team
Programmes
5/10
!
People had opportunities and access to a variety of activities... There are activities every day, table games and crafts... cream teas in the garden
Points to consider
Staffing levels are adequate but get mixed reviews from people and relatives, sometimes not always enough
We spoke with people, staff and relatives who gave a varied response about staffing levels. Comments included, 'I think we have enough staff', 'Sometimes there are enough, not always though' and 'It varies'
Activities are regular but basic like games, crafts and garden teas, nothing specialist or innovative
There are activities every day, table games and crafts. They encourage you to join in, but you can opt in and out. We have cream teas in the garden when the weather is fine
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews