Last updated: 10 February 2026
"Staff feel supported by the manager and colleagues with strong safety, but vacancies lead to agency use and only standard training."
Per 2021 targeted inspection: Assured provider preventing infections, using PPE effectively, accessing testing, managing outbreaks, with comprehensive IPC policies and audits; per 2018: incidents recorded, investigated and learned from.
Per 2018 comprehensive inspection: Staff morale was good, they felt supported by the registered manager and colleagues, and the service had a positive, open, inclusive and empowering culture.
Per 2018 comprehensive inspection: There were enough staff but three vacancies advertised, shortfalls covered by agency staff who were regular workers, and there had been staff turnover.
Per 2018 comprehensive inspection: Staff had standard training including equality and diversity, safeguarding, moving and handling, and new staff supported to attain Care Certificate, with monthly supervision.
Per 2018 comprehensive inspection: Staff felt supported by the registered manager and their colleagues, received feedback in a constructive and motivating way, and the culture was positive, open and person-centred.
Per 2018 comprehensive inspection: People supported in interests like art courses, cycling proficiency, music, Wi-Fi use, sports, college, adult learning, shopping and community outings.
Staffing is adequate but vacancies and turnover mean they rely on agency workers for some shifts.
There were three staff vacancies, which had been advertised. Shortfalls in the rota were made up with agency staff
Only standard training like safeguarding and first aid, no specialist courses or funded qualifications mentioned.
Training was both online and face to face. Topics included equality and diversity, person-centred care, the Mental Capacity Act 2005, safeguarding, moving and handling, fire and first aid. Staff new to care were supported to attain the Care Certificate
Varied hobbies and outings supported but no dedicated activities coordinator or innovative specialist programmes.
People were supported to follow their interests and take part in social activities and education. They used community facilities... art course... cycling proficiency course... music... swimming pools, the college and the adult learning centre
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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