Working at Eglantine Villa Care Home

Staff reported a positive open culture where they felt empowered to raise any concerns or make suggestions. Comments included, “It’s very good here. This feels like home. I have recently had [time] off, and I missed this place so much” and “I have been here 2 years and it’s the best decision to be here. I love it, it is like a family.”

Staff told us “The training here is excellent. When I started, I thought I knew a lot about care work from my previous job, but I've learned so much more. We regularly update our skills, and there's always someone to ask if you're unsure about anything” and “They are good about giving extra training, I wanted support with venepuncture [carrying out blood tests] and chronic wounds and this was given.”

Staff told us “The manager and deputy are always there to support us and are always on the floor, helping us or if we are feeling anxious about anything. I do feel supported in my role” and “I've worked in several care homes, but this is the first place where I feel the management really cares about both staff and residents.”

The activities schedule on display showed various events, walking, baking, gardening, singers as well as movie nights. We observed activities staff engaging people in activities, there was lots of laughter, chat and encouragement.”