Last updated: 10 February 2026
"Consistent staffing and a positive culture where staff feel valued, but weak safety systems and ineffective monitoring need improvement."
The provider had failed to ensure there were effective systems to protect people from the risk of abuse. This was a breach of regulation 13.
Staff felt valued and supported by the registered manager which supported a positive and improvement-driven culture.
Staffing rotas evidenced that young people's staffing needs were provided by a small team of consistent staff.
Staff training plans were designed around young people's care and support needs. Staff supervision and support was consistent and included reflective practice.
Quality monitoring systems were not always effective and lacked the robustness to identify shortfalls and drive continuous improvement in the service.
Young people had the opportunity to attend the providers' day centre so they could take part in cooking, arts and craft and meet new people.
Quality checks by managers miss problems like differences between risk plans and what staff do in practice.
Audits found no concerns with care plans and risk assessments, but we found discrepancies between guidance in these two documents and practice.
Safeguarding isn't working well because staff constantly supervise one resident without reviewing to see if less watching is possible.
There was no evidence this restriction of the young person's privacy had been reviewed to ensure it was the least restrictive, since it had been initiated.
Staff do not fully get rules on mental capacity decisions and deprivation of liberty safeguards, so daily choices might not protect residents properly.
Although staff had received training in the MCA and DoLS, the evidence above shows MCA principles were not consistently put into practice due to lack of staff knowledge in this area.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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