Working at Edwardian Care Home
168 Biscot Road, Luton, LU3 1AX
Operated by Edwardian Care Homes Limited
34 bedsResidential homes
Workplace Score
2.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.6/10
Key Finding
"Staff deliver good community activities, but negative workplace culture, staff shortages and poor safeguarding harm wellbeing and safety."
Safety & Risk
2/10
✕
The service did not have effective safeguarding systems in place to help protect people from the risk of abuse. Safeguarding concerns were not always identified or notified to the appropriate organisations.
Staff Culture
3/10
✕
Several staff raised concerns about the negative workplace culture at the service, and inadequate treatment by leadership, affecting their wellbeing.
Staffing Levels
2/10
✕
Records showed the provider had not deployed enough staff as per their safe staffing level assessments. This meant there was an increased risk of people’s needs not being met.
Training & Dev
3/10
✕
Staff had not always received the training they needed to give them the skills they required to effectively meet the needs of some people living at the home. For example, in areas such as Parkinson’s, end of life, learning disabilities, autism and positive behaviour support.
Management
2/10
✕
Several staff raised concerns about the negative workplace culture at the service, and inadequate treatment by leadership, affecting their wellbeing.
Programmes
4/10
!
Staff supported people to access community facilities to pursue their interests, including visiting parks, shopping centres and music groups often being transported in the providers minibus.
Points to consider
There aren't enough staff on shifts to meet people's needs safely, so care workers feel stretched.
Records showed the provider had not deployed enough staff as per their safe staffing level assessments. This meant there was an increased risk of people’s needs not being met.
The manager misses safeguarding concerns and lacks oversight of risks and quality checks.
Safeguarding concerns had not always been identified or reported by the registered manager. Governance and audit systems had not identified the issues we identified during this assessment.
Safeguarding isn't working well, with some abuse concerns not reported or followed up.
Safeguarding concerns were not always identified or notified to the appropriate organisations. This meant some incidents which required a safeguarding notification, for example, alleged physical abuse, had not always been investigated or steps taken to mitigate future risk.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews