Working at Edwardian

People received their medicine safely... Medicines were stored securely and safely. Staff were trained to administer medicines and had their competency checked annually... Staff told us they would have no hesitation in reporting abuse and were confident any concerns would be acted on.

People were supported by a consistent staff team, the majority of whom had worked at the home for some time... Staffing levels were sufficient to enable staff to meet people's needs in a personalised way. The registered manager said, 'We don't have a high turnover of staff'

Records showed that staff had regularly attended and were up to date with the provider's mandatory training courses, such as fire safety, moving and handling, safe administration of medicines, safeguarding, infection control, food hygiene and first aid. Staff received regular one-to-one support through supervision and appraisal meetings.

Staff we spoke with said, 'I find them easy to get along with and the door is always open, any issues we discuss them.' The registered manager was keen to learn from any of our findings and receptive to feedback.

People chose what they wanted to do on a daily basis... One person went out to work at a local charity shop. Some people who lived there attended college... staff arranged a special meal in the pub... great links with the community including local churches, shops, pubs, restaurants, bowling alley and cinema.