Working at Edward House
175 Nottingham Road, Eastwood, NG16 3GS
Operated by Hearn Care Homes Limited
44 bedsResidential homes
Workplace Score
3.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.8/10
Key Finding
"Adequate staffing and a varied activities programme, but safety lapses like unsecured furniture and a closed culture where staff feel unsupported hold it back."
Safety & Risk
3/10
✕
Provider remained in breach of Regulation 12 Safe care and treatment; no analysis of incidents and accidents data to identify themes and trends; medicines audit missed with conflicting information; safety concerns including unsecured wardrobes.
Staff Culture
3/10
✕
Staff did not always feel supported to give feedback, that they were treated equally or were free from bullying or harassment; leaders and staff did not have a shared vision and culture with discussion of closed culture.
Staffing Levels
5/10
!
There were enough trained and experienced staff to meet people’s support needs but some people said they did not always feel there were enough staff available.
Training & Dev
4/10
!
Managers had not provided staff with regular supervision to support to maintain the quality of care people received.
Management
3/10
✕
Feedback about the approachability and compassion of the leadership team was mixed and some staff felt concerns about approachability and attitude, including whistle-blower feedback.
Programmes
5/10
!
Per 2017 comprehensive inspection: regular structured programme with variety including dedicated activities coordinator, arts and crafts, dominoes, quizzes, entertainers, exercise classes, painting courses, community workshops and memory cafe.
Points to consider
Safety is weak because they do not review accidents to spot patterns, medication checks were missed, and there were hazards like unsecured wardrobes.
data for incidents and accidents was collated but there was no analysis to identify themes and trends; an audit on the controlled drugs had been missed and there was conflicting information; wardrobes not secured to walls to avoid the risk of them falling
Staff do not always feel listened to or free from bullying, and there is no shared team vision with signs of closed culture.
Staff did not always feel supported to give feedback, that they were treated equally or were free from bullying or harassment; Leaders and staff did not have a shared vision and culture and the inspection team explored through discussion closed culture
No regular one on one supervision for staff to develop skills and get support.
Managers had not provided staff with regular supervision to support to maintain the quality of care people received
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews