Last updated: 10 February 2026
"Supportive visible leaders and a positive culture with strong safety, but staff retention and specialist training need attention."
The service had a proactive and positive culture of safety. Lessons were learnt to continually identify and embed good practice. We observed safe administration of medicines during the assessment.
Staff had opportunities to feedback their concerns and any issues and informed us that they could do so freely. Staff received regular supervisions and benefited from these. One staff member said, “The support is there and if you need it, she will give it to you.”
The service made sure there were enough qualified, skilled and experienced staff... Leaders had oversight of staffing levels to ensure that people were supported safely.
Staff received the induction and training they needed to meet the needs of people at the home. Equality and Diversity training was in place for all staff to complete as part of their core training and completion compliance was high.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff told us the registered manager had a direct but fair approach that focused on the care people were given.
People were generally happy with the activities staff supported them with. One person said, “They try to keep people active. They go out in small groups. They go out for lunch. There’s skittles... the [activities coordinator] takes me for a walk.”
Enough staff to get the job done safely, but no word on low turnover or using hardly any agency workers.
The service made sure there were enough qualified, skilled and experienced staff... Leaders had oversight of staffing levels to ensure that people were supported safely.
Standard training like infection control and equality courses done, but no specialist training or funded qualifications for career growth.
Staff received the induction and training they needed to meet the needs of people at the home. Equality and Diversity training was in place for all staff... completion compliance was high.
Varied basic activities like skittles, outings and walks with a coordinator, but nothing innovative or specialist to make the job more interesting.
“The activities provided for the residents are varied and interesting. We have joined in some and really enjoyed them.”
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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