Working at Edward House
Matson Lane, Gloucester, GL4 6ED
Operated by Selwyn Care Limited
12 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Staff feel supported with good training and a positive culture, but reliance on agency staff and developing oversight systems need attention."
Safety & Risk
7/10
✓
Risks to behaviour, epilepsy and choking managed safely with support plans; medicines administered safely as prescribed; safeguarding systems and incident reporting in place.
Staff Culture
7/10
✓
Staff said 'I love my job' and 'I feel supported'; supportive meetings arranged, staff views understood and responded to, positive culture improvements ongoing.
Staffing Levels
5/10
!
There were enough staff to meet people's needs but vacancies were covered by agency staff who were inducted and allocated to familiar people.
Training & Dev
7/10
✓
Staff trained in epilepsy management, safeguarding, anxiety behaviours and Restraint Reduction Network accredited restraint methods; introduction of live supervision.
Management
5/10
!
Staff spoke positively about the new registered manager who is respectful and gives staff time even when busy, but time was needed for provider monitoring systems to become fully effective and oversight had been limited.
Programmes
5/10
!
Staff working on new activity plans for individual interests and hobbies; people supported to access local community facilities and prepare own meals.
Points to consider
New manager is respectful and supportive of staff, but company monitoring and oversight systems are still developing and not fully picking up issues yet.
Time was needed for the service and provider's monitoring systems to become fully effective in identifying all quality concerns in the service. Support and oversight at provider level had been limited at times due to changes in the senior management team.
Enough staff overall to meet needs, but vacancies mean they rely on agency workers for some shifts.
The provider was actively recruiting care staff. Vacancies were covered by agency staff who were inducted within the service and allocated to people whose routines they were familiar with.
Some community outings and work on personal activity plans, but no activities coordinator or specialist programmes to add variety beyond basic care.
staff were working on new activity plans to support them to follow their individual interests and hobbies. People were supported to access facilities in their local community as these re-opened.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews