Last updated: 10 February 2026
"Person-centred staffing with dedicated carers and strong safety systems shine through, although no permanent manager was in place."
Systems in place safeguarded people from the risk of abuse and neglect. Staff were recruited safely. Medicines were managed safely. Lessons were learnt when things went wrong.
Staff told us they enjoyed working at the home and the positive impact they had on people's lives. 'I really enjoy my job, it is a very high standard of care... we are a new team, but we are good team.'
The provider had an innovative person-centred approach to staffing. Every person had a designated staff member each day to ensure all aspects of care and support were provided. People told us they never waited long for their call bells to be answered.
Staff completed an induction programme and undertook training relevant to their role. Training records we reviewed evidenced staff completed training in areas such as safeguarding, moving and handling, infection control and nutrition.
At the time of our inspection there was not a registered manager in post. The provider had appointed a new manager who was due to start after our inspection. To ensure effective management was maintained in the interim period, an experienced interim manager was employed to assist the service alongside the providers' senior leadership.
People were fully supported to choose and engage in activities to ensure they lived fulfilled lives. Examples included wine and cheese afternoons, singers, animals come in including a miniature pony, day trips to areas of importance.
No permanent manager in place during the inspection, only an interim one with head office support.
At the time of our inspection there was not a registered manager in post. ... an experienced interim manager was employed to assist the service alongside the providers' senior leadership.
Only standard training like safeguarding and moving people, no specialist courses or funded qualifications.
Staff completed an induction programme and undertook training relevant to their role... such as safeguarding, moving and handling, infection control and nutrition.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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