Last updated: 9 February 2026
"Excellent bespoke training, stable staffing without agency use and supportive culture, although activities and programmes need more development."
Staff understood and managed risks well. Care files clearly set out what risks people faced and how best to support them. Staff were clear about their safeguarding responsibilities and were well supported and trained by the provider.
The culture was supportive and open. Staff felt they could raise concerns if they had any. Staff worked well together and there was a strong team ethic, with staff celebrating the contributions of others.
There were sufficient staff to safely meet people's needs. The service did not use agency staff. Staff confirmed they worked well as a team to ensure people received care from staff they felt safe with.
Staff received a range of bespoke training that helped them identify health and wellbeing issues at the earliest stage. The registered manager developed a number of these training modules, incorporating current best practice.
The registered manager led the service well and shaped the culture. They were proactive in their external engagement work and ensured all these projects had improved outcomes for people at the heart of them.
Staff helped people access the community and take part in a range of activities. The provider's day centre was on the same street and a hub of activity for some people who used the service. This included exercise, crafts and courses such as IT and art.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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