Last updated: 9 February 2026
"Strong safety practices and supportive management create a positive culture, but staffing vacancies mean existing staff work extra hours."
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service worked well with other agencies... Staff followed effective processes to... medicines safely... managed incidents affecting people's safety well.
People and relatives commented on the positive atmosphere, values and caring attitudes of staff. Staff felt able to raise concerns... felt their views were listened to and that they could influence service delivery.
There were enough staff on duty... The service was recruiting for new staff and had some vacant posts. Existing staff worked extra hours... Staff turnover was low... only used employed staff, and not agency staff.
The registered manager and senior staff worked hard to create a culture of care... Staff felt able to raise concerns with managers without fear... regular supervision, training and daily contact with the manager.
The service helped people achieve their person-centred goals, be active members of their local communities and take part in regular and varied activities... always out and about... booking a holiday abroad.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp