Working at Edith Road (Tregona)

People protected from avoidable harm by staff who had completed safeguarding training. Risks assessed with clear guidance; medicines managed safely with positive external audit; incidents recorded and reviewed daily with action taken.

Staff felt valued and respected by the management team and consistently demonstrated high levels of morale. 'I just love it here. This is the best place I have ever worked. Everybody just wants the best for the guys'.

Relatives and professionals consistently told us people experienced good continuity and consistency of care from a small, consistent staff team, who knew people well. 'There are lots of regular staff who have been there a long time'.

Staff training was developed with supporting healthcare specialists and tailored to meet people's individual needs. Staff supported to complete nationally recognised qualifications, with regular supervision up to date.

The registered manager had cultivated an open, inclusive and empowering culture. They led by example and inspired their staff. Relatives, representatives, and health and social care professionals consistently described the registered manager as a good role model.