Working at Edgeview Nursing Home

Managers do not always share key information between shifts well, and staff check-ins happen only sometimes.

There was a handover system in place, however it was not always fully utilised... We checked the supervision records for staff and found these remained sporadic, but the frequency was increasing

Agency staff sometimes cover shifts, and care workers say it is harder when they do not know the residents well.

We received mixed reviews regarding the use of agency staff. Staff told us... at times it can be hard work, especially if they were new to the service. One staff member said, 'We do get some good agency staff but at times it can be hard as they don't know people, and some don't even interact'

Not all staff have finished their required training updates, including safeguarding and learning disabilities courses.

Some staff needed to update their safeguarding training but were knowledgeable... a number of staff were still to complete this [learning disabilities training]