Working at Edgemont House
20 West Street, Bristol, BS30 9QS
Operated by Edgemont House Limited
14 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Effective leadership and positive staff morale, but basic activities and staff working extra shifts hold it back."
Safety & Risk
7/10
✓
People received a service that was safe... Medicines were well managed, and people received their medicines as prescribed... improvements had been made and the provider was no longer in breach of our regulation. There had been no significant errors involving medicines in the last 12 months.
Staff Culture
8/10
✓
Morale amongst the staff was positive... 'I am very proud of the team we have here at Edgemont House and we all try our best... I have never met managers who are relaxed and approachable, it’s great.'
Staffing Levels
6/10
✓
Staff told us there were enough staff working in the home to support people safely and respond to their needs. Staffing levels were reviewed monthly... Staff worked additional shifts to help ensure continuity in care by reducing the need for agency staff.
Training & Dev
6/10
✓
Staff received regular supervision and an annual training programme equipped staff with essential skills and knowledge. Systems and processes helped ensure training and supervisions were up to date.
Management
7/10
✓
The registered manager and deputy demonstrated effective leadership skills within their roles. Their knowledge and enthusiasm for the service, the people in their care and staff was evident. Equally the provider had a very ‘hands-on’, active approach and presence within the service.
Programmes
4/10
!
Staff promote a social and friendly atmosphere. They encourage people to socialise with activities and celebrate special occasions.
Points to consider
Only basic social activities and celebrations mentioned, no activities coordinator or varied programme so the role is mostly routine personal care.
Staff promote a social and friendly atmosphere. They encourage people to socialise with activities and celebrate special occasions.
Staffing is adequate but staff have to do extra shifts to avoid using agency workers.
Staff worked additional shifts to help ensure continuity in care by reducing the need for agency staff.
Just standard annual training and supervision, no specialist courses or funded qualifications.
Staff received regular supervision and an annual training programme equipped staff with essential skills and knowledge.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews