Working at Edgecumbe Lodge Care Home
35 Overnhill Road, Bristol, BS16 5DS
Operated by Serenity Homes Limited
21 bedsResidential homes
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.2/10
Key Finding
"Positive team culture and engaging wellbeing activities shine through, but no registered manager and poor handling of medicine errors and safeguarding weaken it."
Safety & Risk
3/10
✕
Medicine errors were not always well documented or processed in line with the provider’s policy... some safeguarding notifications had not been reported to the Care Quality Commission.
Staff Culture
6/10
✓
Staff told us there was a positive culture of working together as a team. A staff member told us, “We are like a family here.”
Staffing Levels
5/10
!
People told us that there were enough competent, skilled staff at the service... management team informed us they did not use agency workers and additional shifts were covered by staff.
Training & Dev
3/10
✕
Records showed some staff had either not completed or not refreshed training in several key areas such as the Mental Capacity Act (MCA), diabetes and catheter care. We found staff supervision had not been consistently occurring in line with the provider’s procedure.
Management
2/10
✕
Since the last assessment, the manager had submitted an application with the Care Quality Commission to become a registered manager for the service.
Programmes
6/10
✓
The service supported people to manage their health and wellbeing... by employing a wellbeing coordinator who supported both staff and people. They provided group activities to people and also one to one activities for people who were bedbound.
Points to consider
No permanent manager in place yet since the new one only recently applied to register, and governance fails to spot issues like poor records and training gaps.
the manager had submitted an application with the Care Quality Commission to become a registered manager... Governance systems still did not effectively assess, monitor, or improve safety or quality of care
Medication errors, incidents, and safeguarding alerts aren't always properly recorded or reported, so risks to residents aren't managed as well as they should be.
Medicine errors were not well documented or processed in line with the provider’s policy... some safeguarding notifications had not been reported to the Care Quality Commission
Staff training has gaps in key areas like mental capacity paperwork, diabetes care, and catheter care, and supervisions aren't happening regularly.
Records showed some staff had either not completed or not refreshed training in several key areas such as the Mental Capacity Act (MCA), diabetes and catheter care... staff supervision had not been consistently occurring
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews