Last updated: 9 February 2026
"Strong management support and warm culture, but unclear staff retention and no dedicated activities coordinator hold it back."
Risk assessments were in place which clearly outlined the support staff needed to provide. Staff had received appropriate training in safeguarding and accidents and incidents were monitored.
Relatives said the atmosphere in the home was always warm and 'cosy' and that the home felt like 'Someone's own home'. Staff told us they received very good support from the manager.
Staffing levels were appropriate to meet the needs of people living at the home. Rotas showed that staffing levels were consistent.
Staff received training, support and an annual appraisal to carry out their role effectively. Training was tailored to meet people's individual needs including behaviours that may challenge.
We saw the registered manager had a visible presence in the home and worked closely with the staff team. Staff told us they received very good support from the manager.
People took part in a range of social activities and volunteering programmes of their choice. Examples included gardening, community events, cooking and cultural celebrations like Mexican night.
Staff numbers are enough and consistent but no info on staff staying long term or using hardly any agency workers.
Staffing levels were appropriate to meet the needs of people living at the home. Rotas showed that staffing levels were consistent and staff informed us that staffing levels were maintained.
Varied activities like volunteering and outings but no dedicated coordinator or specialist programmes to make the role more creative.
People took part in a range of social activities and volunteering programmes of their choice. This promoted good social interaction and helped to prevent people from becoming isolated.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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