Working at Edge Hall Care Home
21 Knowsley Road, Southport, PR9 0HN
Operated by Arcare Edge Hall Limited
14 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Strong management support and warm culture, but unclear staff retention and no dedicated activities coordinator hold it back."
Safety & Risk
7/10
✓
Risk assessments were in place which clearly outlined the support staff needed to provide. Staff had received appropriate training in safeguarding and accidents and incidents were monitored.
Staff Culture
8/10
✓
Relatives said the atmosphere in the home was always warm and 'cosy' and that the home felt like 'Someone's own home'. Staff told us they received very good support from the manager.
Staffing Levels
6/10
✓
Staffing levels were appropriate to meet the needs of people living at the home. Rotas showed that staffing levels were consistent.
Training & Dev
7/10
✓
Staff received training, support and an annual appraisal to carry out their role effectively. Training was tailored to meet people's individual needs including behaviours that may challenge.
Management
8/10
✓
We saw the registered manager had a visible presence in the home and worked closely with the staff team. Staff told us they received very good support from the manager.
Programmes
6/10
✓
People took part in a range of social activities and volunteering programmes of their choice. Examples included gardening, community events, cooking and cultural celebrations like Mexican night.
Points to consider
Staff numbers are enough and consistent but no info on staff staying long term or using hardly any agency workers.
Staffing levels were appropriate to meet the needs of people living at the home. Rotas showed that staffing levels were consistent and staff informed us that staffing levels were maintained.
Varied activities like volunteering and outings but no dedicated coordinator or specialist programmes to make the role more creative.
People took part in a range of social activities and volunteering programmes of their choice. This promoted good social interaction and helped to prevent people from becoming isolated.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews