Working at Edgbaston Manor

In some instances, people's records in relation to pressure care, had not been fully completed. However, staff knew people well and could describe their risks and how to support them safely.

Staff told us they felt able to raise concerns and suggestions with the management team, one staff told us, 'There is an open door, I can approach them if I need to, they always have time' and another said, 'Management appreciate the staff and are supportive.'

Our observations found there were enough care staff to meet people's needs. The nurse told us they could be very busy due to the number of people who had complex needs.

Staff confirmed they received appropriate training through a mixture of e-learning and face to face. Some staff members had completed additional training in certain subjects.

We saw this was led by an activity co-ordinator and activity champions on each floor. One person told us, 'Good activities are provided… talks about the musical history of Birmingham and a harpist comes in.'