Last updated: 9 February 2026
"Strong leadership and supportive staff culture, but staffing feels stretched when busy and training has knowledge gaps."
2021 inspection: Assured on all infection prevention including PPE use, visitor checks, testing, cleaning and outbreak management; 2018: Safe medicines, risk assessments, recruitment and incident monitoring.
Per 2018 comprehensive inspection: Staff felt valued, motivated and supported in an open, transparent culture with good team communications via handovers.
Per 2018 comprehensive inspection: Mixed views on staffing levels with some people and relatives noting it gets busy and could use an extra staff member; observed sufficient on day but no details on retention or agency.
Per 2018 comprehensive inspection: Staff received induction, supervisions and training they felt adequate, but some lacked knowledge of DoLS authorisations and one inappropriate moving technique observed despite training.
Per 2018 comprehensive inspection: People and staff were positive about the leadership skills of the registered manager who led by example, was visible and offered hands-on support.
Per 2018 comprehensive inspection: Regular activities including art classes with teacher, outings, school visits, garden projects, community trips and wish fulfilment like stadium visits.
Staff numbers meet basic needs but feel stretched when busy, with some residents and relatives wanting one more helper.
We received mixed views from people and their relatives in relation to staffing levels. One person told us, 'The only thing is when they are busy, they are really busy. It might be good to have more sometimes, even just one extra person as a floater.'
Training covers standard induction and supervisions but has gaps like some staff not knowing deprivation of liberty details.
Whilst we did not see people being supported in restrictive ways some staff we spoke with did not know which people had authorised DoLS and what it meant for people.
Only standard training mentioned with no evidence of specialist courses, funded qualifications or career development.
Care staff and nurses told us they felt they had the training they needed or could access training on request. Newly appointed staff undertook a period of induction.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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