Working at Edensor Care Centre (Diagrama Healthcare)

Staff had a good understanding of how to identify and act upon safeguarding concerns... Medicines were stored and managed safely by competent nursing staff who carried out regular medicine audits.

Staff told us they felt valued and cared for by the management team. One member of staff told us, 'I love my job, I feel very valued and I feel like I am supported to make a difference to people's lives.'

Care staff had been trained in Montessori care provision, a unique, person-centred, innovative approach which had significantly impacted on how staff engaged with people at the service.

Staff, people and relatives told us the service was well led and managers were visible, approachable and would act on any concerns they raised.

The activity co-ordinator had been nominated for the Great British Care Awards and was highly commended... In November 2019, the service had won an award... for 'Activities & Wellbeing'.