Last updated: 10 February 2026
"Staff feel well supported by positive management and a strong team culture, but basic activities programmes and lack of stable staffing hold it back."
Staff understood safeguarding processes and the service management had escalated concerns where required. Medicines and infection control processes were safe and there were systems to learn from accidents and incidents.
Staff told us they felt well supported by the provider and the registered manager. They told us the leadership at the service promoted a positive team environment. One staff member said, “It is very good, and we have a good manager and good team members.”
Staff told us there was sufficient staff on duty to meet people’s needs, and our observations supported this. Staff were recruited safely.
Staff received an induction, training, supervision and appraisal to meet people’s needs. Staff were very positive about their training provided at the service and in the provider’s head office.
All staff and relatives we spoke with were positive about the management team. The registered manager operated an open-door approach, being visible and available for people, their relatives and staff.
The service worked collaboratively with others, such as health and social care professionals, other providers, visiting entertainers, faith organisations and students. A local junior school attended with pupils singing and colouring. Some people attended the local carnival.
Staff numbers are enough to get by safely but no details on stable teams or little agency use for easy workloads.
Staff told us there was sufficient staff on duty to meet people’s needs.
Role is mostly routine personal care with basic add-ons like entertainers, school visits and outings, no activities coordinator.
The service worked collaboratively with others, such as... visiting entertainers, faith organisations and students to meet people’s needs. A local junior school attended the service with pupils singing and colouring with people. Some people within the service had recently attended the local carnival.
Recent incident where someone living there died prompted the inspection to check risk handling.
The inspection was prompted in part by notification of an incident following which a person using the service died. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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