Last updated: 9 February 2026
"Staff receive comprehensive training and describe an open supportive culture, but medication handling issues and infection control gaps need attention."
Issues with recording and managing PRN medicines, contradictory allergy information, and inadequate handwashing facilities in rooms and communal areas.
Staff described an open culture with management approachable and supportive, saying 'They involve us 100%, we have a shared approach to the care'.
There were enough staff on duty to support needs, but evidence of recruitment checks like proof of identification and DBS was not always available.
Staff received a comprehensive induction and training programme, completed mandatory training, and had regular supervision and appraisals.
Staff spoke positively about the management team and felt they were approachable and supportive, but not all audits were effective at identifying concerns.
People had access to a range of activities including chair-based exercises, regular trips out like to the theatre, and social activities.
Medication handling has problems like poor records for as-needed drugs and wrong allergy info, plus infection control gaps like no soap or paper towels.
discrepancies in the recording of PRN meds... Information regarding people's allergies to medicines was contradictory... Adequate handwashing facilities were not available in people's rooms or communal areas.
Recruitment files miss proof of ID and background checks for some staff.
evidence to support these checks was not always available. For example, proof of people's identification, and current clean Disclosure and Barring Service (DBS) checks.
Only basic activities like chair exercises and occasional outings with no dedicated coordinator or specialist programmes.
People had access to a range of activities and the service provided regular trips out and social activities. On the day of our inspection, people were taking part in chair based exercise to music session.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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