Working at Edendale Lodge
Station Road, Battle, TN33 9DB
Operated by Belmont Healthcare (Edendale) Limited
35 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel like a family with a visible manager who listens and supports training, but staffing gets busy in afternoons and activities lack structure."
Safety & Risk
6/10
✓
Staff who gave medicines had the relevant knowledge... All discrepancies and medicine errors were recorded... However, protocols for 'as required' (PRN) medicines... were very generic and lacked personalisation. We identified that the procedures for covert medicines needs to be improved.
Staff Culture
8/10
✓
Staff felt well supported by the registered manager and by the organisation. One staff said, 'We are like a family here, staff are close and support one another.'
Staffing Levels
5/10
!
We received mixed responses from staff about staffing levels. Some staff said that there are certain times of day where it can be hard to find another staff member to support them if the need arises.
Training & Dev
7/10
✓
Systems and processes in place to support staff development and progression within their roles. They talked of how they were supported to gain qualifications and extend their role, for example Care home assistant practitioners (CHAPS) and a manager’s qualification in care.
Management
7/10
✓
Staff said about the registered manager, that they are, 'Visible and helps out on the floor.' Another staff member told us, 'We have a very good manager who shares with us and has time to listen.'
Programmes
5/10
!
Staff said people were taken on outings according to their interests... They had been to a garden centre recently and a café. Pub for lunch. One staff was seen painting with a person.
Points to consider
Staffing is adequate but gets busy at times, especially afternoons when staff are less visible and hard to find for support.
We found that staff were less visible in the afternoon and people were left without support being available at times.
No dedicated activities coordinator or structured programme, just basic outings, painting, and baking alongside routine care.
Staff said people were taken on outings according to their interests, and by asking them where they would like to go. They had been to a garden centre recently and a café.
Only standard training with refreshers and some funded qualifications, no specialist or innovative programmes mentioned.
Staff told us that they are given training which follows current good practice guidance, and that they get updates and refresher training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews