Working at Eden Supported Services
72 Pembroke Road, Ilford, IG3 8PQ
Operated by Eden Supported Services Ltd
4 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Strong safety practices and a positive culture where staff and relatives feel happy, but no registered manager holds it back."
Safety & Risk
7/10
✓
Staff understood what adult safeguarding meant... Risks to people were recorded and monitored... Medicines were managed safely.
Staff Culture
6/10
✓
Relatives were complimentary about staff and management of the service. Staff told us they were happy with the support they received from the manager.
Staffing Levels
5/10
!
The service had enough staff to meet people's needs. A relative told us, 'I think there are enough staff.'
Training & Dev
5/10
!
Staff received a range of training programmes related to their roles. This included fire safety, moving and handling, and supporting people with diabetes.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission... a new manager, who was yet to register with CQC, was managing the service.
Programmes
4/10
!
People were engaged with activities provided by the service. One relative told us, 'Staff take [my relative] out regularly.'
Points to consider
No permanent manager in place, just an acting one who isn't registered yet.
The service did not have a manager registered with the Care Quality Commission. ... a new manager, who was yet to register with CQC, was managing the service.
Only basic outings and activities, no dedicated coordinator or special programmes to vary the job.
People were engaged with activities provided by the service. One relative told us, 'I am happy with the activities. Staff take [my relative] out regularly.'
Only standard training like fire safety and moving people, no specialist courses or funded qualifications.
Staff received a range of training programmes related to their roles. This included fire safety, moving and handling, and supporting people with diabetes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews