Working at Eden Place Residential Home
Pontefract Road, Pontefract, WF7 7EE
Operated by Happy Futures (West Yorkshire) Limited
12 bedsResidential homesHomecare agenciesSupported living
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel supported by a strong manager in a happy, safe culture, but uncertain staff retention and basic training need improvement."
Safety & Risk
8/10
✓
People said they felt safe and staff knew how to recognise and report any concerns. We saw evidence of appropriate safeguarding referrals and responses.
Staff Culture
8/10
✓
Staff were very happy in their approach, often singing as they moved around the home... Staff felt very supported by the registered manager.
Staffing Levels
6/10
✓
Staffing levels adapted during the day to meet people's needs. Levels were sufficient to allow people to do what they wished to do safely.
Training & Dev
6/10
✓
Staff had completed all necessary training and received regular updates.
Management
8/10
✓
Staff felt very supported by the registered manager who had had a positive impact in the home and on the lives of people living there.
Programmes
6/10
✓
An activity co-ordinator began mid-morning to assist people with trips out... home had a couple of activity log cabins... greenhouse where people assisted in planting up pots.
Points to consider
Staff numbers are sufficient for safe care and activities, but no info on staff staying long-term or using agency workers.
Levels were sufficient to allow people to do what they wished to do safely.
Only the standard required training and updates, no specialist courses or funded qualifications.
Staff had completed all necessary training and received regular updates.
Varied activities like outings, crafts, and gardening with a coordinator, but no specialist or innovative programmes.
full range of outings and activities... art and craft activities... greenhouse where people assisted in planting up pots.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews