Working at Eden Mansions Nursing Home

Staff do not always follow safety procedures fully, like reporting concerns to local authorities and completing detailed risk assessments, so the workplace feels less secure.

staff needed to ensure procedures were always robustly followed. In one example whilst leaders had dealt with a complaint internally, they had not reported the concerns externally under local procedures or notified to CQC as required.

Manager check-ins with staff are not always recorded properly, so support and feedback might be inconsistent day to day.

there were a few gaps in records to demonstrate all staff received supervision in line with the provider’s policy.

Internal checks missed some problems like risk gaps, so leaders do not always spot issues before they affect your work.

these audits did not identify or address all the issues we identified, including gaps in risk management and other records.