Last updated: 10 February 2026
"Staff feel supported with good teamwork, enough staff and training, although safety procedures are not always followed robustly."
Whilst systems were in place to ensure any safeguarding concerns were reported and addressed, staff needed to ensure procedures were always robustly followed. In one example whilst leaders had dealt with a complaint internally, they had not reported the concerns externally under local procedures or notified to CQC as required.
Staff told us they felt supported by managers and there was evidence of good teamwork. A staff member told us, “Nothing is perfect, but it’s a matter of discussions and improvement. If there’s a problem, nothing is hidden, we try to improve.”
There were enough staff to support people safely. A relative told us, “The staff are attentive. The staffing levels are good, and she is well looked after.”
Staff were recruited safely and received suitable training. The provider had an in-house training team, and new staff completed a comprehensive induction.
The management team were knowledgeable and understood their roles and responsibilities. We found them to be open and responsive.
A team of well-being coordinators produced an activity programme including coffee mornings, karaoke sessions and outings.
Staff do not always follow safety procedures fully, like reporting concerns to local authorities and completing detailed risk assessments, so the workplace feels less secure.
staff needed to ensure procedures were always robustly followed. In one example whilst leaders had dealt with a complaint internally, they had not reported the concerns externally under local procedures or notified to CQC as required.
Manager check-ins with staff are not always recorded properly, so support and feedback might be inconsistent day to day.
there were a few gaps in records to demonstrate all staff received supervision in line with the provider’s policy.
Internal checks missed some problems like risk gaps, so leaders do not always spot issues before they affect your work.
these audits did not identify or address all the issues we identified, including gaps in risk management and other records.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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