Working at Eden House
Eden Road, Totland Bay, PO39 0EJ
Operated by St. Vincent Care Homes Limited
20 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Staff feel supported by management and part of a positive team, but training refreshers lag behind and medicines records show gaps."
Safety & Risk
6/10
✓
Per 2018: Some gaps in medicines records completion and signing, addressed with new audits; strong safeguarding, risk management, incident reviews; 2022 good infection control with minor laundry fix needed.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff described good morale, felt valued and part of a team, all help each other, and management promotes open supportive culture.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: Sufficient numbers of staff to meet needs, not rushed, but management uses agency for short-term absences like sickness; 2022 provider had measures for COVID staff pressures.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: New staff induction and Care Certificate in place, but not all up to date with refresher training, with plan to complete.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff felt supported by the management team, able to approach the registered manager, and described good morale with managers covering shifts when needed.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Activities coordinator provided regular varied group/individual activities, tailored to needs, events like parties, and community coffee mornings.
Points to consider
Training covers basics like induction but some staff behind on refreshers and no specialist development mentioned.
Records showed staff had completed training when first employed; however, they were not all up to date with refresher training, as required by the provider's training policy.
Enough staff usually but they bring in agency when someone calls in sick.
They [management team] will always try to get agency staff if we are going to be short, such as if someone [staff] is unwell.
Medicines safety had some gaps like missing signatures on records, even though they added checks to fix it.
On the first day of the inspection we identified a few occasions when staff had not fully completed MARs... Where handwritten changes or additions had been made to MARs these had not always been signed... or checked.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews