Working at Eden House

People were safeguarded from abuse and avoidable harm. Risk assessments and care plans contained sufficient detail and guidance for staff to respond to risk effectively. Accidents and incidents were recorded and analysed to ensure risks were identified and mitigated and lessons were learnt.

The management team operated an open and honest working environment and looked to improve the service and learn from mistakes. Per 2023 comprehensive inspection: Staff told us the provider and registered manager were approachable. One staff member said, 'The management team are very receptive to our ideas and concerns; they always listen to us and check back to see if things are working well.'

Per 2023 comprehensive inspection: The provider enables people to be supported by staff who had received relevant and good quality training in evidence-based practice. This included training in the wide range of skills for working with people with a learning disability and or autistic people. For example, staff were trained in the use of communication tools, positive behaviour support, and human rights.

The management team operated an open and honest working environment and looked to improve the service and learn from mistakes. Per 2023 comprehensive inspection: The registered manager was visible in the service, approachable and took a genuine interest in what people, staff, family, and other professionals had to say.