Working at Eden Holme Care

Medicines were managed safely; regular checks of the stock levels were carried out by staff. We found 1 PRN ‘as required’ medicine protocol lacked information on when the medicine should be offered or administered.

Staff felt supported in their roles. One staff member told us, “We have a supportive team and manager.” Leaders demonstrated a positive, listening culture that promoted trust and understanding.

The service had adequate staffing levels and contingency measures in place for if staff had an unplanned absence to ensure the service remained safely staffed.

Staff told us their training was continually refreshed and regular observations of their practice took place. One staff member told us, “The training is very good, we have lots of updates monthly and annually.”

Staff felt listened to and told us the manager had an ‘open door policy’ which meant they could speak to a manager when needed.

We observed the activities in the service to be inclusive and people and their relatives gave us positive feedback on the opportunities on offer. One relative told us, “There are lots of activities, [person] really enjoys these.”