Working at Eden Court Care Home

We found the home was using equipment to support people with their needs and risks, but this was not always used correctly. For example air flow mattresses were not always set at the correct setting... Creams were not always applied as often as prescribed.

Throughout our visits, staffing levels in the care home matched the staff duty rotas and was in line with the dependency tool... The staff team was a combination of experienced staff who had been at the home for a number of years, some relatively new staff and agency staff.

The provider completed a wide range of pre-employment checks and new staff completed an induction which included training and shadowing opportunities. Staff felt they were trained in their role to meet people’s needs effectively.

There had been a number of managerial changes over the last couple of months which impacted the home. We received feedback that there was a lack of support and guidance for staff during these changes and when a manager had been absent.

There was a range of activities offered at the service... We observed lots of people enjoying the activities on offer. Activities also included external entertainers and going out in the community.