Working at Eden Cottage Care Home
37 Cobden Street, Darlington, DL1 4JF
Operated by Eden Cottage Care Home Limited
25 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff value their training and medicines are managed safely, although unclear staff retention and no dedicated activities coordinator hold it back."
Safety & Risk
7/10
✓
Medicines were managed safely... individual risk assessments... regularly reviewed... Accidents and incidents were recorded and analysed... some charts were not present [but] addressed immediately.
Staff Culture
6/10
✓
Staff told us they felt well supported by management. They received regular supervisions and an annual appraisal.
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs individually and safely. Staff were visible at all times... Safe recruitment procedures were still being followed.
Training & Dev
7/10
✓
Essential training was up to date and specialist training was delivered... Staff told us they valued the training they received... 'Training is every six months to a year and we go on courses'.
Management
6/10
✓
There was a registered manager in post... Staff spoke positively about the management team... 'Management are good yes, it's not like having your bosses there, it is nice and relaxed. The owners are here a lot.'
Programmes
6/10
✓
People were supported to take part in numerous activities of their choice... full timetable in place... singing activity... 'pen pal' project... community activities.
Points to consider
Staffing levels are enough to meet needs safely, but no details on staff retention or agency use to show it's better than average.
There were enough staff on duty to meet people's needs individually and safely.
Varied activities like outings, singing, and pen pal scheme keep things interesting, but no dedicated activities coordinator or specialist programmes mentioned.
People were supported to take part in numerous activities of their choice and one to one activities... full timetable in place... 'pen pal' project.
Management is competent and relaxed with owners around often, but not described as hands-on leaders driving extra support or innovation for staff.
Staff spoke positively about the management team... 'Management are good yes, it's not like having your bosses there, it is nice and relaxed. The owners (providers) are here a lot.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews