Working at Eden Cottage
6 The Oval, Romney Marsh, TN29 0LR
Operated by Lothlorien Community Limited
3 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Staff feel supported and valued by approachable management, but high staff turnover and basic training hold it back."
Safety & Risk
7/10
✓
Risk assessments were in place which gave clear measures for staff to follow... Medicines were managed safely and administered by trained staff. No safeguarding alerts open.
Staff Culture
7/10
✓
Staff told us they felt supported, valued and listened to by the management team. 'I feel valued and listened to. We all communicate well and can always approach the registered manager'.
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs... A relative told us, 'There seems to have been a high turnover of staff recently, but the levels are ok'.
Training & Dev
6/10
✓
Staff told us that they felt supported and received appropriate training and supervisions... 'We receive good training. There is a mix of face to face and e-learning.'
Management
8/10
✓
Staff comments included, 'The registered manager is lovely. Really helpful and approachable. They do the job well. Supports me well and keeps me up to date' and, 'The registered manager will always jump onto shift if they are needed.'
Programmes
6/10
✓
People were supported to access the community and participate in activities which matched their hobbies and interests. Staff told us people enjoyed taking part in preparing meals and shopping for food.
Points to consider
Staffing levels are adequate with enough people on shift, but recent high staff turnover means the team changes often.
A relative told us, 'There seems to have been a high turnover of staff recently, but the levels are ok'.
Training covers the basics like induction and supervisions, but no specialist courses or funded qualifications mentioned.
There was a clear induction programme... Staff told us that they felt supported and received appropriate training and supervisions.
Activities include community outings and cooking together, but no dedicated coordinator or special programmes to make the role more varied.
People were supported to access the community and participate in activities which matched their hobbies and interests... people enjoyed taking part in preparing meals and shopping for food.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews