Working at Echelforde
College Way, Ashford, TW15 2XG
Operated by Care UK Community Partnerships Ltd
50 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Approachable manager who listens to staff, enthusiastic team with strong teamwork, regular training and varied activities, but occasional weekend staffing issues and one risk assessment needed updating."
Safety & Risk
7/10
✓
Robust safeguarding, incident learning shared widely, safe medicines with new electronic system; one risk assessment updated during inspection.
Staff Culture
8/10
✓
Staff enthusiastic and enjoy work, strong teamwork with 'no us and them, we all support each other'; external notes 'family like atmosphere'.
Staffing Levels
6/10
✓
Enough staff to meet needs with prompt call bell response, but two staff said occasionally difficult to get agency at short notice on weekends.
Training & Dev
8/10
✓
Induction with Care Certificate, regular training on wide topics including dementia by champion, dysphagia, diabetes, plus regular supervision and appraisal.
Management
8/10
✓
Registered manager visible with open door, approachable, listens to staff and acts on feedback; staff say 'He talks to staff and listens. He will say let me see what I can do and will come back with solution.'
Programmes
8/10
✓
Lifestyle coordinators run wide community-linked activities: intergenerational with schools/toddlers, pet therapy, knitting group, outings, Bollywood dance.
Points to consider
Staffing is adequate but can be tight on weekends if agency staff are not available quickly when someone calls in sick.
two staff members said occasionally if staff were off work at short notice at weekends it could be difficult to get agency staff.
One person's risk assessment was not up to date at the start of the inspection, though it was fixed right away.
We found for one person their risk assessments had not been updated... The registered manager... updated the risk assessments on the first day of the inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews