Working at Eccleston Court Care Home

Staff did not manage medicines well. The provider was in breach of Regulation 12, Safe care and treatment.

The provider did not always make sure there were enough staff on Park Suite, this was corroborated by staff stating there was not enough staff presence on duty. We observed a disorganised and poorly led dining experience on Park Suite due to lack of staffing.

Staff were not receiving training to support people with Dementia. The dementia training and development for staff was not available, this had not been identified considering the provider specialised in dementia care.

Managers were visible in Eccleston Court; however, leadership was lacking in Park Suite. Staff told us they did not feel valued by the provider and the senior leadership team who visited the service.

There was no entertainment for people on the three days we were at the service, no presence of staff in the lounge area on Eccleston Court, people were sitting with no engagement.