Working at Eccleshare Court

Staff knew the actions they should take to ensure people were protected from abuse. Arrangements for the storage, administration and disposal of people's medicines were in line with good practice and national guidance.

Care staff also told us that the registered persons supported them to promote a positive culture in the service that was focused upon achieving good outcomes for people. Describing this a care staff member commented, 'The joy of the job is seeing what the residents get out of living here.'

There were sufficient staff to meet people's care and support needs.

Records also confirmed staff had been supported to obtain nationally recognised qualifications in care. Care staff we spoke with told us they received regular support through supervision from the registered manager.

Staff we spoke with were positive about the registered manager and the registered persons approach. One care staff member told us, 'The registered manager runs a tight ship but she brings things up in a sensitive manner.'

The homes activities champions had a 'well-being programme' planned out which was kept under review and included activities people had chosen to undertake. Activities were varied and included, making soup, movement to music, a pamper afternoon, games, a singing session, a cheese and wine evening and one to one talking time with the activity champions. In addition the home had a working partnership with a local children's nursery.