Working at Ebury Court Residential Home Limited

Staff understood safeguarding and reported concerns; robust personalised risk assessments reviewed regularly; incidents recorded, analysed with lessons shared.

Staff felt supported, happy and proud; 'I have worked here for several years, I would not want to work anywhere else'; 'a lovely family to work for'.

People and staff told us there was enough staff; 'We have enough staff. We always cover each other. We don't use agency.' Records showed regularly more staff than necessary by dependency tool.

Excellent training and development opportunities, bespoke and tailored to individual needs; journal club; won Skills for Care 'Best employer of under 50 staff' award for staff development.

People, relatives and staff thought Ebury court was outstanding; all spoke highly of the management and thought the service was managed extremely well.

'Namaste' programme reduced pain, falls, incidents; Lavender club with London universities for cognitive stimulation therapy; research networks and awards.